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About Us.  BIRD Automotive is a closely held corporation whose principal owner and president is Samuel Bird. Mr. Bird is a mechanical engineer/ MBA.  For more than thirty years we  have designed, produced, sold and serviced accessories primarily for European and Japanese automobiles.  At the beginning of the cellular era many of our products were related to installation and integration of cell phones.  The Cellular Armrest/Storage Armrest are two examples.  Starting in 2000 we introduced a bike rack, ski/snowboard rack and golfbag/luggage rack system which offers substantial advantages over alternatives.

All of the company's sales are products we have invented, many with patent protection.  Most manufacturing is done by an accomplished team of long-term subcontractors.  From our computer aided designs  they use numerically controlled  laser cutters, computerized bending  and other fabricating equipment to assure consistent quality. All final assembly and final quality control is performed in-house as is product service. Our customer base is international with a concentration on the US east and west coasts which have a high density of European and Japanese automobiles.

Customer Support.   Support is provided by our full time associates who are intimately familiar with our products and your vehicle.  Support inquiries and sales are by phone, fax, and email.  Most inquiries are handled in under an hour during normal business hours. Office Hours are 7am to 9pm, Los Angeles time, Monday thru Friday and most Saturdays, excluding holidays. Our phone responsiveness has consistently been rated excellent so please call (203) 834-1119.                                           Toll-free: (866) 417-8423.   Fax: (203) 413-4395. 

We also have a central London telephone number with no London to USA charges which is active 3 PM to     3 AM London time.  +44  (0)207 993 4167. 

email: Support@birdauto.com                               Sales@birdauto.com  We check email 24/7.  Spam filters sometimes block receipt of important emails so if you haven't had a reply from us within a day,  PLEASE CALL..

Mailing address is: Bird Automotive                     22346 Manacor.  Mission Viejo, CA  USA

Warranty and Returns.   Storage Armrests are warranted for one year against defects in material and workmanship. Bike, Snow, and Luggage Racks are warranted for one year.   

Defective items will be repaired or replaced at BIRD’s option. Returns require a Return Authorization (RA) number obtained by the procedure outlined below. Freight to BIRD must be prepaid. Freight returning to customer will be paid by BIRD except beyond the continental US.

Satisfaction Guarantee. Products may be returned within 20 days of shipment for a refund.  Returned items purchased "on sale" are subject to a 10% restocking charge. Special color upholstered Armrests are subject to a 20% restocking charge. Products which have been installed are subject to restocking charges based on the cost of reconditioning. Freight is not refundable. 

Products need to be received in their original condition with all original packaging materials, components and documentation. Damaged and missing materials will be subject to restocking/remanufacturing charges.

Return Authorization.  A Return Authori-zation  (RA) Number needs to be obtained by phone from BIRD Automotive and printed clearly on the shipping container. 

Items returned without an RA Number will refused or at our discretion received subject to a 15% restocking charge.